Product Support-JF240

Product Support-JF240

Work location: Giang Vo str., Ba Dinh dist., Ha Noi

Working hours: 12h00 - 21h00. From Monday to Friday

Salary: 8M-15M+ Bouns theo KPI quý

1. What will you do?

  • Works one-on-one with a client to build a strong relationship and improve client retention and sales growth
  • Onboarding new customers with necessary product training. Effectively solve customer inquiries via phone, email, using a CRP tool
  • Identify property manager/owner needs and help them understand our product value or assist them to use specific features
  • Analyze data and provide feedback to improve the platform and the efficiency of the system for the client
  • Identify, document, and follow up with the Product team and the Connectivity team on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
  • Collaborate with other team members to solve customer issues and be a resource to teammates

2. Skills and experience

Must have

  • University-level education major in Italian/Spanish/French
  • Good knowledge of English for internal communication.
  • Strong organizational, analytical, written, and verbal communication skills
  • Excellent problem-solving skills, multi-tasking, and time management skills
  • Ability to work under pressure and handle surprises
  • Excellent listening and presentation abilities
  • Strong verbal and written communication skills

Good to have

  • A desire to help people and improve the customer experience
  • Experience working in the hospitality/travel industries
  • Self-motivated and able to plan own work
  • Basic use of spreadsheet
  • Comfortable using web-based software
  • Able to work full-time from 12pm to 9pm on weekdays (Monday - Friday).

3. Benefits

  • Annual salary review, 13th month salary
  • Flexible working time, Work from home policy, no fingerprint check-in/out…
  • On-job training for Freshers
  • Insurance according Labour Law + additional health-care insurance
  • Small bonding activities and weekly Happy hour…
  • Additional Benefits after 1 year